Privacy Policy and Terms & Conditions

Privacy Policy

At JewelRe.co, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, https://jewelre.co, or interact with our services. By accessing or using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and any other information you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or contacting us through our website or live chat.
  • Non-Personal Information: This includes data collected automatically through cookies and similar technologies, such as your IP address, browser type, device information, pages visited, and referring website. This information is used to analyse trends, administer the site, track user movement, and gather demographic information for aggregate use.

How We Use Your Information

We may use your information for the following purposes:

  • Process Orders: We use your personal information to process and fulfil your orders, including sending order confirmations, shipping updates, and invoices.
  • Provide Customer Support: We use your information to respond to your inquiries, provide assistance, and address any concerns you may have.
  • Improve Our Website and Services: We analyse user behaviour and feedback to enhance our website, product offerings, and overall customer experience.
  • Send Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, sales, and special offers. You can opt out of these communications at any time.
  • Prevent Fraud and Protect Security: We may use your information to detect and prevent fraudulent activities and to protect our website and users from unauthorized access.

How We Share Your Information

We may share your information with the following parties:

  • Service Providers: We may engage trusted third-party companies to perform functions on our behalf, such as payment processing, shipping, marketing, and website analytics. These providers have access to your information only to the extent necessary to perform their services and are obligated to maintain its confidentiality.
  • Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Choices

You have the following choices regarding your personal information:

  • Access and Update: You can access and update your account information by logging into your account or contacting us directly.
  • Marketing Communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any email or by contacting us.
  • Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect yourexperience on our website.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Terms & Conditions


Welcome to JewelRe.co. By using our website (https://jewelre.co), you agree to the following Terms and Conditions. Please read them carefully before browsing our website or placing an order.

Use of the Website

You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations.
  • Infringe upon the intellectual property rights of JewelRe.co or others.
  • Use the website in a way that could damage, disable, overburden, or impair its functionality.
  • Attempt to gain unauthorized access to our systems or user accounts.

Custom Orders

At JewelRe.co, we specialize in creating custom-made replicas of your jewellery. Each replica is crafted based on the photos you provide, ensuring it matches the look and feel of your original item. Please note that the final product may vary slightly due to differences in materials and craftsmanship.

Intellectual Property

JewelRe.co specializes in recreating custom-made jewellery based on customer-submitted photos. Please note that we do not accept orders for replicas of branded or trademarked items. If we determine that a submission includes branded designs, we will reject the order and notify the customer. Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.

Customers are solely responsible for ensuring they have the legal right to request a replica of their original jewellery. JewelRe.co cannot be held liable for any legal action resulting from the replication of jewellery. Our role is limited to crafting a replica based on the photos provided, and we do not verify the legal ownership of the design.

All content on our website, including text, graphics, logos, images, and software, is the property of JewelRe.co or its content suppliers and is protected by international copyright laws. You may not reproduce, modify, distribute, or display any content without our prior written consent.

Pricing and Payment

All prices listed on our website are in AUD and include taxes unless stated otherwise. We reserve the right to change prices at any time. Payment is required in full at the time of order placement. We accept payment by credit card, debit card, and other payment methods as indicated on our website. By providing your payment information, you represent and warrant that you are authorised to use the payment method.

Shipping and Delivery

We offer worldwide shipping. Delivery times may vary depending on the destination and any delays caused by customs or other unforeseen circumstances. JewelRe.co is not responsible for any import duties or taxes that may be charged upon delivery.

Returns and Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges unless the product is defective or significantly different from the order specifications. If you believe your product is defective, please contact us within 7 days of receiving the item with photos of the defect.

Warranty

JewelRe.co offers a 1-year warranty on all products for manufacturing defects. This does not cover normal wear and tear, misuse, or accidental damage. In the case of a defect, we will repair or replace the item at our discretion.

Limitation of Liability

JewelRe.co is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability for any claim will be limited to the amount paid for the product in question.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.