Yes, we offer convenient digital gift cards that make the perfect present when you don’t have the details or photos of their favourite jewellery! To send it as a gift, simply use your own email at checkout, which you can then forward to the recipient.

Our gift cards have a one-year expiration period and are non-refundable. Please note that JewelRe.co cannot replace or reissue any lost or stolen cards. Additionally, discount codes cannot be applied to the purchase of gift cards, and there are no additional processing fees involved.

Once you are on the Checkout screen, look for a box near your order summary. Enter your gift card number and click ‘apply’

All JewelRe replicas are crafted from high-quality 925 Sterling Silver, plated in 14k Gold or Rose Gold, and finished with rhodium for long-lasting shine and durability. We use conflict-free cubic zirconia for our stones, while our wedding bands feature moissanite diamonds for an added touch of brilliance.

Our jewellery is water-resistant and hypoallergenic. To keep your JewelRe replica looking its best, we recommend removing all jewellery when sleeping, handling chemicals and applying beauty products. Exposure to harsh chemicals can wear down the plating so we recommend your jewellery is the last thing you put on. 

For more information, read our Ultimate Jewellery Care Guide.

At JewelRe.co, we are committed to maximising the use of sustainable materials to reduce our global footprint. Each piece is custom-made to order, allowing us to avoid mass production in various sizes and designs. This approach not only minimises waste but also helps lower our carbon footprint.

While creating ethical jewellery and ensuring fair working conditions can be challenging, we prioritise the use of conflict-free stones and uphold fairness with our skilled craftsmen and women. Our dedication to ethical practices is at the core of our mission, and we continuously strive to improve and promote sustainability throughout our processes.

You can pay for your order using a variety of payment methods! We accept most widely accepted payment methods including, but not limited to Visa, MasterCard, AMEX payments, GPay, Apple Pay, Paypal etc. You can also pay for your order using a gift card. Your payment method is charged at the time the order is placed. Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

We’re sorry for the trouble! First, make sure your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Once you are on the Checkout screen, look for the discount code box near your order summary. Enter your code and click ‘apply’. Only one discount can be used per order.

Absolutely! At JewelRe.co we craft custom-made, precise replicas of your fine jewellery for everyday wear and travel, all at an affordable price. We endeavour to replicate every intricate detail of your original jewellery, striving for a flawless resemblance. While we aim for perfection, there may be subtle differences, perceptible only to you, upon close inspection. To guarantee utmost satisfaction, we encourage you to provide comprehensive imagery capturing your jewellery from various angles and in focused detail. An image capturing guide is provided at checkout for your convenience. Additionally, prior to production, we provide you with a Computer-Aided Design (CAD) to accommodate any final adjustments you deem necessary, ensuring your replica is a true reflection of your vision.

Rest assured, at JewelRe.co, we understand the importance of achieving an exact replica of your jewellery. Our process begins with a precise examination of the photos you provide, which serve as a blueprint for our skilled artisans. This translates into a detailed CAD of the piece, which is shared with you. This guarantees that there are no surprises when you receive your final JewelRe replica. We encourage you to utilise this opportunity to confirm that every aspect of the replica reflects your design expectations. Should you wish to make any adjustments after the CAD is confirmed, a nominal fee of A$79 may apply, depending on the stage of production.

Our commitment is not only to deliver a faithful recreation of your fine jewellery but also to exceed your expectations in every aspect. If the final replica does not meet your satisfaction, we will work with you to make it right, ensuring you are delighted with your JewelRe replica.

Yes most definitely! You may customise your JewelRe.co replica however you like, whether you envision a different design, desire a bigger stone size, or require personalised sizing, we’re here to bring your vision to life at no extra cost!

If you are making design changes to your existing ring, you can share photos of your existing ring, and add both images and commentary at checkout to describe your design changes.

If you want to make changes to the size of your stone, just select your desired size from the list during check-out. Please note that changes to centre stone sizing may lead to very slight changes in sizing to adjacent stones, but don’t worry, we only do this to ensure your jewellery looks proportional to your new centre stone size.

Upon receiving your specifications, we create a CAD for your review, allowing you to verify that every aspect of the replica aligns with your desires. Your satisfaction is our top priority, and we’re committed to delivering a customised replica that exceeds your expectations in every way.

If you are creating a ring from scratch, there is a A$120 consultation fee which covers an appointment with a jewellery designer to sketch your design in CAD. You will need to contact us using the Contact form on our website to request this service.

We understand that finding the perfect ring size can feel stressful, which is why we’re proud to offer our Size Fit Guarantee! We’ve made it easy with a variety of tools and resources to help you accurately determine your size. Check out our comprehensive sizing guide here.

Keep in mind that your ring size can fluctuate throughout the day due to daily activities and changes in temperature, sometimes by as much as half or three-quarters of a size. This means that even if your ring is slightly off, your comfort and wearing experience likely won’t be affected. Over time, your finger will adjust to the fit, and you won’t even notice.

For the best fit and comfort, we recommend sizing up rather than down.

The JewelRe.co process can take up to 35 days. Below, you can see a timeline of your JewelRe replica journey:

1. Day 0: Submit your order – Share the photos and details of the jewellery you would like to replicate. Note, you’ll be prompted before checkout to do so.
2. Day 1-5: Create the CAD – Our expert designers create a computer-aided design (CAD) of your jewellery.
3. Day 6-8: Approve the CAD – The CAD will be shared for your approval to verify the design aligns with your expectations.
4. Day 9-21: Production – Your JewelRe replica comes to life! We strive to replicate every intricate detail of your original jewellery.
5. Day 22-31: Delivery – Packaged in a recyclable box and cotton pouch, we send your JewelRe replica to your doorstep.

Certainly! Elevate the significance of your JewelRe replica by adding a personalised touch through engraving, perfect for commemorating special moments or distinguishing your jewellery with an identifier. This option is conveniently available when you fill in the form, allowing you to seamlessly incorporate it into your order. It’s important to note that while we welcome personalised engravings, we reserve the right to decline any requests that contain profanity or derogatory language, ensuring that your customisations uphold the elegance and integrity of your jewellery. We can accept all characters commonly available on most keyboards, and can usually accept up to 16 characters of text depending on the size of the ring.

With every JewelRe replica, you have the opportunity to enhance your order with a variety of attractive add-ons. Our selection includes the following options:

• Engraving: Personalise your jewellery with custom engraving to commemorate special moments or add a unique identifier.
• Slim ring box: Our classic ring box offers a beautiful and secure way to store and present your JewelRe ring.
• LED ring box: Featuring an LED light, this ring box adds a touch of drama by illuminating your ring as you open it
• Wedding bands: Enjoy peace of mind with an ever-green wedding band. Perfect for stacking or pairing with an engagement ring.
• 3D Shadow Box: Display your jewellery for all to admire in jaw-dropping 3D elegance
• 5-year extended warranty: Extend the warranty of your replica for added security and peace of mind.
• Express shipping: Receive your JewelRe faster with our expedited shipping options
• Complete the look: Upgrade to a Complete-the-Look (CTL) Suite for even more versatility. The centre stone setting from your order can be transformed into a beautiful matching pendant for a necklace, matching ring, or matching tear-drop earrings.

Each of these add-ons is designed to provide extra value and personalization, ensuring your JewelRe.co experience is as special as the jewellery itself!

To ensure the best possible outcome, we encourage you to provide focused, detailed photos of your jewellery from various angles. We provide a photo taking guide for each product at check-out.

Providing these photos will help us replicate your jewellery with precision and accuracy, ensuring your complete satisfaction.

Upon receiving your order, we will share the Computer-Aided Design (CAD) with you via the email provided within 1-2 weeks (but sometimes sooner!). This stage is crucial for verifying that the design meets your expectations. We encourage you to thoroughly review the CAD to ensure every detail of your replica aligns with your vision.

Please respond within 48 hours of receiving the CAD. If we do not receive a response within this timeframe, we will assume your approval and proceed with production to deliver your JewelRe replica promptly. Should you wish to make any adjustments after confirming the CAD, please note that depending on the stage of production, a nominal fee of A$79 may apply to accommodate these changes. 

Your timely feedback is essential for us to create a JewelRe replica that truly reflects your desires.

Thank you for choosing JewelRe.co! We take pride in crafting high-quality, affordable recreations of valuable jewellery. To ensure your satisfaction and confidence in our products, we offer a comprehensive 1-year warranty. However, because each item is custom-made, we do not accept returns or exchanges. Please review our Returns Policy for more details.

At JewelRe.co, we’ve got your back. We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product, which is why we offer a 1-year warranty from the date of purchase. We also offer the option for an upgraded 5-Year warranty at checkout. Please review our Warranty Policy for more details.

To initiate a warranty claim, please contact our customer service team at hello@jewelre.co with the following information:

• Your order number
• Full name of the purchaser
• Multiple images
• Description of the issue

Our team will review your claim and guide you through the next steps.

Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

 

Day	Process	Total Days
Day 0	Submit your order
Day 1-5	Computer-Aided Design (CAD) will be created of your jewellery	~ 5 days
Day 6-8	CAD will be shared with you for your confirmation	~ 2 days
Day 9-21	Production of the JewelRe replica	~ 12 days
Day 22-31	Out for Delivery	~ 7 days

If you need the order quicker, please don’t hesitate to contact us. For a small additional fee, we can see what we can do!

All JewelRe replicas come with free worldwide shipping. Our commitment to prompt and secure delivery is upheld by our trusted courier and logistics partners. Rest assured, you’ll receive a tracking number where applicable, to ensure safe and accurate delivery methods.

Please note: we are unable to ship to PO boxes, APO or FPO addresses at this time. Additionally, while we do ship to any country, it’s important to be aware that international fees, including customs duties, may apply to some countries which we are not responsible for.

Absolutely! You’ll be able to follow your JewelRe replica every step of the way by logging in to our website. Keep an eye on your email inbox. We’ll send you a tracking number where applicable. You can also send us a message and we’ll be happy to track it for you.

All our parcels are shipped with our courier and logistics partners to ensure your JewelRe replica gets to you as fast as possible. Express delivery is usually 20-40% faster depending on your location. 

Looking for a last-minute gift? Explore our gift cards!

Should you wish to make modifications to your order or amend your shipping address, please don’t hesitate to reach out to us promptly. Depending on the stage of production your JewelRe replica is at, we’ll do our utmost to accommodate your request. However, it’s important to act swiftly to ensure the best chance of success.

In the event that you have provided an incorrect shipping address, please notify us immediately so we can update your details accordingly. However, once your items have been dispatched, we regret that we’re unable to alter or reroute the shipment. In such cases, please note that you won’t be eligible for a refund.