At JewelRe.co, we are committed to ensuring the highest quality and satisfaction with our bespoke travel jewellery. To provide you with peace of mind, we offer the following warranty options:

Standard 12-Month Warranty

  • Coverage: This warranty covers any manufacturing defects for 12 months from the date of purchase.
  • Claims: If you experience any issues with your jewellery due to manufacturing defects, please contact our customer service team with proof of purchase and photos of the defect. We will repair or replace the item at no cost to you.

Optional 5-Year Warranty Upgrade

For extended protection, customers have the option to upgrade to our 5-Year Warranty.

  • Coverage: This warranty covers one free replacement for any damage, regardless of the cause, within the five-year period.
  • Limitations: This warranty is limited to one free replacement per item within the five-year period.
  • Claims: To make a claim under the 5-Year Warranty, please contact our customer service team with proof of purchase and photos of the damaged item. We will replace the item at no cost to you.

Proof of Purchase

  • Documents: Acceptable proof of purchase includes the original receipt, order confirmation email, or any other valid proof of transaction.

Condition of Return

  • Packaging: While original packaging is not required, please ensure items are securely packaged to prevent damage during transit. The buyer is responsible for any damage incurred during transit to our facility.

Customer Responsibilities

  • Care Instructions: Normal care is expected for 925 sterling silver and cubic zirconia jewellery. Following our care guidelines will help maintain the beauty and longevity of your items.

Exclusions and Additional Information

  • Exclusions: The warranty does not cover theft, loss, or intentional damage. It also does not cover damage resulting from modifications or repairs made by unauthorised third parties.
  • Shipping Costs: Customers are responsible for shipping costs to return the defective or damaged item to JewelRe.co. We will cover the cost of shipping the repaired or replaced item back to the customer.

Contact Information

  • Customer Service: To initiate a claim, please email our customer service team at support@jewelre.co with your order number, a description of the issue, and relevant photos. Our team will review your claim and guide you through the next steps.

By choosing JewelRe.co, you can be confident in the quality and durability of your travel jewellery. Our warranties are designed to give you peace of mind and ensure that your jewellery remains beautiful and functional for years to come.